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Frequently Asked Questions

How long will it take to turn on my connection?

Generally about a week, but depending on where you live, it could be up to 30 days. If you have trouble getting a modem connection faster than 33.6k then you could have a DACS on your line. BT will have to pop round and climb your telegraph pole to sort this out and let you get ADSL.

You don't have to wait for us to tell you the line is active before you plug in your ADSL router. We suggest you get set up as soon as you can. You will need to put a splitter on every phone connected to the line (even if it is not making a call it must be on a splitter or you won't get an ASDL signal). When the ADSL light on the router is on and steady your line is ready.

Can I use a USB ADSL Modem?

Not if you want to plug the FON social router into it. A real ADSL router is much much better as it provides a hardware firewall to protect your computer from inbound connections from the internet.

Argh! The Orange! My eyes hurt!


When will my social router come?

FON are experiencing explosive growth in demand, which is great, but does mean they are rather stretched at the moment. Generally it takes a couple of weeks, but please be patient if it is a bit longer. You should get courier tracking information by email when it is dispatched.

Is it really unlimited downloads?

Yes.  If you do manage to max out the line for days on end we might ask you what on earth you are doing, but it isn't really a problem. You might like to upgrade to a faster line if you are a very heavy user.

Some ISPs are advertising cheap or free broadband. Why isn't Fondoo.net free?

The cheap or 'free' products from other ISPs are usually bundled with other things to give the appearance that the broadband part is free. They also have quite small monthly download limits. We don't do broadband with limits, so make sure you are comparing our prices against other unlimited products. We allow you to share your broadband through FON so you could split the bill with your neighbours if you like (on the social router you can configure up to five users who can access the router without being FONeros).

You have an orange logo on an orange background. Don't you know anything about design?


My FON Social router arrived with a european two pin plug on the power supply, what do I do?

This is rather annoying for us in the UK. FON are aware of the problem, but can't supply UK power supplies from Spain at the moment. The forthcoming La FONera router will have UK plugs, but the Linksys social routers need a 12v power supply capable of delivering at least 1000ma. You can get one for about a fiver.

This shouldn't happen any more. Let us know if it does.

Can't you spell Fondue?

Well we can, but we think Fondoo is a more interesting word. Another reason for being Fondoo is that www.fondue.net is owned by an Ohio based fondue restaraunt.

What happens if I move house?

This is not as slick and smooth as we would like it to be. Basically you cancel your account and set up a new account at the new property when you know it's phone number. If you are transferring the phone number you still have to go through the separate process of moving the broadband. Call the Fondoo.net technical support UK call center 0906 788 0808 (£1 per minute call charges) and they will help guide you through the process.

If you have a static IP address, this will probably not be migrated to the new house! This is likely to be rather inconvenient if you have DNS settings pointing at your address, so please plan for a DNS change as part of your move.

To add insult to injury, BT wholesale are now charging a disconnection fee of £47 which applies to moving house or switching off broadband or moving from a BT based broadband to one of the Local Loop Unbundling ISPs. Sorry, we think this sucks too.


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